{"product_id":"elevating-the-human-side-of-healthcare-inspirations-from-the-real-world","title":"Elevating the Human Side of Healthcare: Inspirations from the Real World","description":"\u003cp data-mce-fragment=\"1\"\u003e\u003cb data-mce-fragment=\"1\"\u003eStrategies, tools, tips, and techniques, shared through storytelling, you need to inspire yourself and others to improve patient and customer experiences!\u003c\/b\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIf you’re seeking to elevate experiences in your organization, this book is a must-read. With in-depth advice for building human-driven cultures, the book \u003ci data-mce-fragment=\"1\"\u003eInspirations from the Real World\u003c\/i\u003e is a collection of stories that imparts the practical and exciting strategies that organizations across the world are using to build exceptional customer experiences.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eEditor, author, and wildly popular speaker Jake Poore has one goal in mind: to elevate the human side of healthcare! New and experienced alike will find incredible ideas, learn how to build an achievable plan, sustain improvement efforts, and much more.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eFrom the author:\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn 2001, 9\/11 happened. It was a very hard year for many people. \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIt was also a stark reminder that time is our scarcest, non-renewable resource. With a renewed sense of urgency, I began asking myself what I wanted my legacy to be. And I decided I wanted to make healthcare better somehow. The how part was still formulating in my mind\u003cspan class=\"Apple-converted-space\" data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSo I started my company and began to tells the world the stories and ideas I’d been collecting. Stories about how customer experiences are created and how they are hardwired and sustained so that they become business as usual. Stories from outside of healthcare, from Disney where I worked for nearly two decades, from my own customer experiences, and from other industries. And some stories from people on our fabulous team of difference-makers.\u003cspan class=\"Apple-converted-space\" data-mce-fragment=\"1\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis book is a collection of stories my team or I have written or told at various conferences, keynote speeches, workshops, on conference calls, or even in conversations over recent years. I believe that stories help people to make connections and to learn and improve in ways that facts and figures can’t do, and so I’m sharing them now with you - our fellow difference makers!\u003c\/p\u003e","brand":"Jake Poore and Associates, LLC","offers":[{"title":"Default Title","offer_id":37693569990853,"sku":"978-0-9983434-2-6","price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/4661\/7395\/products\/eBookCoverv1.png?v=1607539169","url":"https:\/\/jake-poore-and-associates-llc.myshopify.com\/products\/elevating-the-human-side-of-healthcare-inspirations-from-the-real-world","provider":"Jake Poore and Associates, LLC","version":"1.0","type":"link"}